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New Contributor
AmyBella
Posts: 2
Registered: ‎03-20-2013
My Device: Blackberry Curve 9300
My Carrier: Virgin
Accepted Solution

Unable to set up BBM

Bought a blackberry curve 9300 from a friend and had the phone unlocked the phone, and put in my sim. Everything work except the BBM. I get the "insufficant wireless coverage or your connection to the wireless network is turned off" what exactly does this mean? I do have 100mb data on my plan with virgin mobile, yet im unable to access my BBM, HELP Please

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Hall of Famer II
sdgardne
Posts: 47,604
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to set up BBM

Hi and Welcome to the Community!

 

All data plans are not created equal...BBM is a proprietary BB service, requiring subscription to a specifically adequate data plan in order to activate it. If, for example, you have a "generic" data plan, then that would not activate BBM. You must have a BB-specific data plan, and one that is adequate to enable BBM. But, only your mobile service provider can answer the question as to if BBM should or should not be working under your specific data plan.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
AmyBella
Posts: 2
Registered: ‎03-20-2013
My Device: Blackberry Curve 9300
My Carrier: Virgin

Re: Unable to set up BBM

Thank you very much! You were totaally right on this too! I actually was upgraded for an extra 10 bucks a month to a BB service on my new phone:smileyhappy:)

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Hall of Famer II
sdgardne
Posts: 47,604
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to set up BBM

You are very welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.