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ralphbthornton
Posts: 1
Registered: ‎05-21-2013
My Device: bb curve (an old one)
My Carrier: o2

Unable to sign into BBM

I get a message "You have selected an invalid address"

I've been into options - BlackberryID ; and the screen name is what I'm using as the requested "sign in name"   and the username is what i'm using as the "user name".  I've also reset the password.

This all happened when I was tempted into an upgrade version of BBM.

Any advise out there?

Thanks in advance

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Hall of Famer II
sdgardne
Posts: 48,037
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to sign into BBM

Hi and Welcome to the Community!


First -- with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books (pre-BB10 devices only)

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

See if things go back to normal.

 


 

If not, then refer to these KBs:

  • KB28684 How to confirm a BlackBerry ID username
  • KB34137 How to confirm a BlackBerry ID account

 

Otherwise, please provide the exact and complete error message, along with the exact step in your process that it presents. Searching the KBs, I find nothing based on what you provided.

 

Good luck and let us know!!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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