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New Member
Posts: 1
Registered: ‎01-10-2013
My Device: Blackberry 9650 Without Camera

Update Software

Hi, I am using blackberry 9659 (without camera). I am having some issues with my phone: 1. I have installed App World but i cannot see that anywhere 2. I cannot see the Download folder 3. I am not able to install messenger 4. I am not able to update my phone. I get a message that the update caanot happen. there may be some problem with internet connection or try later Hoping for a positive reply.
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Update Software

Hi Ujjwaljha1812,

 

1. I have installed App World but i cannot see that anywhere

 

Check the below knowledgebase article -

 

  • KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65

 2. I cannot see the Download folder

 

On your home screen press menu button > Select Show All > Find Download folder and highlight the button using the cursor > hit menu button > uncheck Hide.

 

If performing above doesn't resolve the issue then on your home screen press the Menu button > Options > Reset Settings > Check all or Download Folder only > Apply > Ok.

 

3. I am not able to install messenger

 

BBM 7.0 is not available in India (I assume you are in India as your carrier is Airtel). In that case try this link and download http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6

 

4. I am not able to update my phone. I get a message that the update cananot happen.

 

Updating or Reinstalling BlackBerry device OS


Pr-requisite –

      1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
      2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
      3. USB Cable


Step #01:


Back up your BlackBerry device data before you start any OS update/re-installation step


Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).

 


Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

      1. Remove the battery from the back of the BlackBerry smartphone
      2. Connect BlackBerry smartphone to the computer using a USB cable
      3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
      4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
      5. Reinsert the Battery which was removed earlier
      6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 

 

Step #02: If you intend to use an official OS released for other mobile operator then proceed

 

Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

 

      • For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml
      • For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml

 

      1. Remove the battery from the back of the BlackBerry smartphone
      2. Connect the BlackBerry smartphone to the computer using a USB cable
      3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
      4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
      5. Reinsert the Battery which was removed earlier
      6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 

tanzim                                                                                  
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