05-31-2012 06:18 AM
Last night i updated my blackberry and after it had finished i went onto my BBM music, accepted the terms and conditions, it then told me i needed to download the newest Blackberry Messenger so i did, then when i wanted to go onto my bbm it was gone, i have tryed to re-install, re-boot the device, check if it was hidden and when i look on app world it says BBM is install already? i have a blackberry bold 9780. PLEASE HELP!
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05-31-2012 11:24 AM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful!
Good luck and let us know!
05-31-2012 11:41 AM
05-31-2012 11:47 AM
05-31-2012 12:10 PM
Well, if AppWorld reports it as already installed, yet you have actually removed it, then I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld (it may be sluggish while it re-synchronizes).
If, on the other hand, it's not truly removed, then see this:
05-31-2012 01:01 PM
05-31-2012 01:38 PM