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New Contributor
Brittmeugs
Posts: 4
Registered: ‎02-28-2013
My Device: Blackberry Bold 9700
My Carrier: MTN

Version 7 is not downloading !!

Turned my phone off today and when I turned it on, bbm had disappeared. When I now install the version 7, it says "Associating BBM with your BBM ID" . It stays on this for several hours :smileyhappy: anyone know how I can get through this?
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Version 7 is not downloading !!

Hey Brittmeugs,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Do you have a BlackBerry data plan with your network service provider?  Also are you connected via Wi-Fi when going through the BBM setup?  Also what country are you currently located in?

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


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New Contributor
Brittmeugs
Posts: 4
Registered: ‎02-28-2013
My Device: Blackberry Bold 9700
My Carrier: MTN

Re: Version 7 is not downloading !!

Yes I have a data plan and yes I'm connected to the wifi when doing the setup. I'm from SA but been in the USA for a month :smileyhappy:
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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Version 7 is not downloading !!

Thanks for the reply.

 

It shows you're using BlackBerry Bold 9700 on the side, is that your present BlackBerry smartphone?  Also what version of BlackBerry device software are you running?  Type myver in a message and hit the spacebar.

 

If it is less than 6.0 it will not be able to download BBM 7.0

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.