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New Contributor
madelk
Posts: 7
Registered: ‎11-24-2012
My Device: Storm 2 9520
Accepted Solution

Whatsapp verification problem

After installing whatsapp, I verify my number it starts with whatsapp application has tried to connect inside and outside the firewall which is not permitted by your it policy.
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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Whatsapp verification problem

Hello,

From that message, there is an IT Policy on board your BB which, as it states, is blocking this activity.

If you are on corporate/BES, then you need to talk to your BES admins as they control everything.

If you are not on corporate/BES, then there is an IT Policy on board your BB, likely latent and left behind from some prior association with BES, and it's blocking this activity. If so, then please reply with confirmation of your non-BES status and we'll provide a process to cleanse your BB of the IT Policy.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
madelk
Posts: 7
Registered: ‎11-24-2012
My Device: Storm 2 9520

Re: Whatsapp verification problem

I am on BIS not BES, the firewall is locked please help I am desperate.
Thank you
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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Whatsapp verification problem

OK...here's the procedure you need:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Beware of all of the warnings it states. Afterwards, when you do your restore, do not do a wholesale restore as that will simply put the IT Policy back onto your BB...rather, do a selective restore of only those databases you absolutely need, and especially leaving off anything to do with IT Policies:

  • KB03974 BlackBerry smartphone database list

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
madelk
Posts: 7
Registered: ‎11-24-2012
My Device: Storm 2 9520

Re: Whatsapp verification problem

Very efficient and effective tool. Thank you.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Whatsapp verification problem

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
madelk
Posts: 7
Registered: ‎11-24-2012
My Device: Storm 2 9520

Re: Whatsapp verification problem

Hi!
I am now having a problem with BB9860 cannot connect to bis even though I am subscribed, status is not connected. Also the firewall has a red lock, please help. Thanx
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Whatsapp verification problem


madelk wrote:
I am now having a problem with BB9860 cannot connect to bis even though I am subscribed, status is not connected. 

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support.


madelk wrote:
Also the firewall has a red lock

Hmmm...that normally is also controlled by IT Policy...are you sure that the process above was fully completed, and that you did not restore the IT Policy after cleansing it?

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
madelk
Posts: 7
Registered: ‎11-24-2012
My Device: Storm 2 9520

Re: Whatsapp verification problem

Hi! Please note that this is a new phone BB9860,I completed step 1 but step 2 can't be completed since it request for enterprise account that I do not have access to.

As for firewall I followed the steps you earlier of going to the pc software and doing factory reset but can't remove the lock.
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Whatsapp verification problem


madelk wrote:
Please note that this is a new phone BB9860

Yes, but it also would not be the first time reported here that a "new" BB had an IT Policy on board...


madelk wrote:
I completed step 1 but step 2 can't be completed since it request for enterprise account that I do not have access to.

So you received the "registration" message correctly from step 1? Please note that, if not, then step 2 (Service Books) is moot.

 

And, for step 2...there are 3 methods to send your Service Books, and only one of them would result in the challenge of seeing Enterprise only. Therefore, why do you not attempt one of the other methods for Sending the SBs? In any event, if you are still seeing only Enterprise and not Internet/Personal, then your carrier is not yet properly delivering BIS services to you. Hence, contacting them for assistance would be required.


madelk wrote:

As for firewall I followed the steps you earlier of going to the pc software and doing factory reset but can't remove the lock.

All in all, this new BB should not be causing you so much trouble. If it remains under warranty, I'd suggest you take it in for replacement...

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.