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New Contributor
Erik-Bold
Posts: 3
Registered: ‎01-03-2013
My Device: Bold-9780
Accepted Solution

Whatsapp

Hello, I updated whatsapp a 2 weeks ago, but after the update I am only able to open the application and see the latest messages sent in every chat but when I try to open the chat, nothing happens. It wont allow me to open the chat, I can however e-mail the chat history but that's not really working... Does anyone have a solution for this? Erik
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Whatsapp

can you uninstall it, then reinstall it?
this should trigger a new WhatsApp linkage to your device (through the SMS sending).



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New Contributor
Erik-Bold
Posts: 3
Registered: ‎01-03-2013
My Device: Bold-9780

Re: Whatsapp

Thanks for replying, but I did that several times, uninstalling, rebooting, reinstalling, rebooting but it didn't work. I did get a message after each reinstall saying "WhatsApp internal use. You can safely delete this message." following a ref. code. Also I finally tried doing a factory reset, which worked. getting rid of everything on my phone and after restoring a backup. After restoring the backup I redownloaded apps and WhatsApp started working again as if nothing happened. Erik
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Whatsapp

I don't know what else to do.
can you contact the WhatsApp support?

http://www.whatsapp.com/contact/



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New Contributor
Erik-Bold
Posts: 3
Registered: ‎01-03-2013
My Device: Bold-9780

Re: Whatsapp

Sorry might not have been very clear.

I did a factory reset and restored my latest backup and after that whatsapp worked fine again. So it's solved, but thanks for the quick reply!

Erik

New Member
antonyokongo90
Posts: 1
Registered: ‎07-19-2013
My Device: blackberry z10

Re: Whatsapp

i want whatsapps

 

Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Whatsapp

then just install it, antonyokongo90.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Phago
Posts: 5
Registered: ‎07-23-2013
My Device: 3G Curve 9300

Re: Whatsapp

Hello, I updated whatsapp about 3 weeks ago, but after the update my whatsapp wouldn't open anymore,the only message I see is (error loading modules)and this is very stressful please help.I even tried the uninstall and re-installing and even did the security wipe option but nothing helps.Does anyone have a solution for this?
Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Whatsapp

Hello Phago,

You may want to contact the Whatsapp support team directly.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Phago
Posts: 5
Registered: ‎07-23-2013
My Device: 3G Curve 9300

Re: Whatsapp

Thanks Xandrex,I'll try them.