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New Contributor
Posts: 5
Registered: ‎12-18-2011
My Device: Z10

Z10 deletes random emails

My Z10 will delete random emails.  for example i was sending emails back and forth today with a customer,the last email of 4 in total was on my z10 but now it is gone.  This is just an example as this situation happens almost daily.  my current software is 10.1.0.273.  the model of the phone is STL100-3.  total storage 16GB.  free storage 11GB.  total memory 2GB.  Free Memory 834.3 mb

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Z10 deletes random emails

Hey bgoulding,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you, Is the message still on your mail server? Or moved to a folder in your mailbox?

 

I look forward to hearing back from you.

Thanks.

 

 

 

 

-HB

 

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New Contributor
Posts: 5
Registered: ‎12-18-2011
My Device: Z10

Re: Z10 deletes random emails

The email is in my general email box in the Hub. It still is on the server as well because I can get my emails on my computer later.