Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Visitor
lusm
Posts: 1
Registered: ‎06-08-2009
My Device: Not Specified

add menu item not found

Hi! so im new with this whole BB World and im kindda one step behind with my phone, I think the phone is always wining!

I recently download a new app for my phone but when I tried to run it, it says

"Symbol Application menu item Repository.add Menu Item not found"

and I reallyyyy dont know what to do??

Can you tell me in "i'm a bit stupid so go easy on me" language please

 

thanks!

Guru I
Xandrex
Posts: 18,404
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: add menu item not found

please tell us the name of the application.
Besides,


I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.



The search box on top-right of this page is your true friend, and the public Knowledge Base too: