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New Member
Posts: 1
Registered: ‎07-17-2012
My Device: 9800 v6
My Carrier: torch

bb 9800 torch downloading errors

Hi there
I got a problem with my bb torch 9800 that I can't download anything anymore or even from websites. It shows error (40820), plus all my downloaded applications, games &programmes are gone. When I open app world/my world error (40820) pops-up & I have to exit &cannot download anything anymore!!!plsss help, I don't have latest versions for all programmes &whatsapp app is one the daily programmes I use & the link disappeared with other applications. :smileysad:(

Hall of Famer II
Posts: 50,753
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: bb 9800 torch downloading errors

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB28188"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again. (Error id: 40820) " error is displayed when opening App World on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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