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New Contributor
Shobin
Posts: 6
Registered: ‎12-13-2012
My Device: Bold 9700
My Carrier: du

bbm/pin service blocked?? please help

Something very weird is going on.

With just ONE contact on my 9700 (carrier: du) I suddenly cant bbm or pin. She can send me messages, pin, but not me to her. Pin says service blocked. Have rebooted a number of times, deleted and re added BBM app. I then deleted her and resent invite and she didn't get it. I have even updates my OS. Still the same problem.

She is in INDIA. All my other contacts are also in India and work fine. I recently shifted here in Abu Dhabi and the problem arose. Her bb is also working fine.

Anyone have any ideas?? :smileysad:

Thanks
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: bbm/pin service blocked?? please help

Go to Options > Security > Firewall. Now check whether any PIN is blocked from your smartphone. You should also check the same to your contacts firewall settings.

tanzim                                                                                  
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New Contributor
Shobin
Posts: 6
Registered: ‎12-13-2012
My Device: Bold 9700
My Carrier: du

Re: bbm/pin service blocked?? please help

No PIN is blocked. Neither my PIN is blocked in her bb.
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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: bbm/pin service blocked?? please help

you said she can send PIN messages to you, and you receive them.
can she send you BBm messsages to you?



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New Contributor
Shobin
Posts: 6
Registered: ‎12-13-2012
My Device: Bold 9700
My Carrier: du

Re: bbm/pin service blocked?? please help

Yeah! She could send me bbm messages till the time she was in my list... I deleted her to re add her, thinking it will solve the issue but in vain and now i am not even able to add her..
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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: bbm/pin service blocked?? please help

BBM : which version is installed on your device, and which version is installed on her device?

as far as I know, currently BBM7 is not supposed to work neither the Arab Emirates nor in India



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New Contributor
Shobin
Posts: 6
Registered: ‎12-13-2012
My Device: Bold 9700
My Carrier: du

Re: bbm/pin service blocked?? please help

Bbm 6 is installed on both d handsets...
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Guru I
Xandrex
Posts: 18,382
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: bbm/pin service blocked?? please help

I suggest that you do this on your device :
1 battery pull
2 log in BBID (go to the options of your device, device, BlackBerry ID)

and she does the same too

and then she sends you a BBM invite through email (it must be an email you receive on your device).



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: bbm/pin service blocked?? please help

Check the below knowledge base articles -

 

  • KB12681 Unable to receive instant messages on the BlackBerry Messenger but able to send instant messages
  • KB10038 Cannot receive instant messages using BlackBerry Messenger

tanzim                                                                                  
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New Contributor
Shobin
Posts: 6
Registered: ‎12-13-2012
My Device: Bold 9700
My Carrier: du

Re: bbm/pin service blocked?? please help

Both of us did the battery pull and the login. Then she sent me the request through email. I still didnt receive it.
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