Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
taylor_boy
Posts: 1
Registered: ‎02-05-2013
My Device: blackberry 9810

bbm voice not working

Every time I click the call icon to call someone it keeps saying that my bbm voice chat cannot be established.....what could the cause of this?
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: bbm voice not working

[ Edited ]

Hey Taylor_Boy,

Welcome to the BlackBerry® Support Community Forums.

 

Is the person you are trying to contact connected to Wi-Fi at the time you attempt to make the call? And is the Wi-Fi network  you are connect to behind a firewall?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!