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New Contributor
iznjen25
Posts: 5
Registered: ‎12-11-2012
My Device: torch 9800
My Carrier: o2
Accepted Solution

bbm7 won't associate with my blackberry ID!

I downloaded bbm 7 last night that was fine when I go into it u have to agree to terms then enter ur blackberry ID which I did and since then all it says is "associating BBM with ur blackberry ID". I've rebooted several times but still sayin the same I thought I would try n delete then reinstall but there's no option anywhere to delete bbm someone please help me its drivin me mad!!
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Hall of Famer II
sdgardne
Posts: 47,635
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bbm7 won't associate with my blackberry ID!

Hi and Welcome to the Community!


iznjen25 wrote:
I thought I would try n delete then reinstall but there's no option anywhere to delete bbm

Please refer to this:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

In my case, I as well cannot get BBM to complete all of the installation steps (in my case, it has to do with the fact that I have no active data plan from my mobile service provider...such is a prerequisite for BBM, so I do not expect it to actually function on my device). But, in your case, removal (per the above) and trying again may be prudent.

 

Did it ask for and successfully update the BB Identity app as well? If that did not succeed, then you may need to force that.

 

Good luck and let us know!


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Contributor
BBgm
Posts: 13
Registered: ‎12-11-2012
My Device: bb9870
My Carrier: Claro

Re: bbm7 won't associate with my blackberry ID!

Same thing just happened to me! Hangs forever on "Associating BBM with your BlackBerry ID". Reboot has not worked either. This BBM update doesn't work!!. Now I'm not able to acces my chats. Please say how to fix this, I'm locked-out from my BBM due to installing this update.
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New Contributor
iznjen25
Posts: 5
Registered: ‎12-11-2012
My Device: torch 9800
My Carrier: o2

Re: bbm7 won't associate with my blackberry ID!

I have done it now anyway I deleted bbm from applications manager in options then went back 2 app world and downloaded again n it went thru fine!!
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Contributor
BBgm
Posts: 13
Registered: ‎12-11-2012
My Device: bb9870
My Carrier: Claro

Re: bbm7 won't associate with my blackberry ID!

But by deliting it, didn't you loose your contacts?
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New Contributor
iznjen25
Posts: 5
Registered: ‎12-11-2012
My Device: torch 9800
My Carrier: o2

Re: bbm7 won't associate with my blackberry ID!

Na they was all there when it come back!
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Contributor
Joules12345
Posts: 10
Registered: ‎12-11-2012
My Device: blackberry curve 9360
My Carrier: Vodafone

Re: bbm7 won't associate with my blackberry ID!

were all your messages there too?

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Contributor
cerati9
Posts: 47
Registered: ‎12-11-2012
My Device: Blackberry Bold 9900
My Carrier: TMobile

Re: bbm7 won't associate with my blackberry ID!

I lost all my contacts...I'm so furious right now.

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New Contributor
iznjen25
Posts: 5
Registered: ‎12-11-2012
My Device: torch 9800
My Carrier: o2

Re: bbm7 won't associate with my blackberry ID!

I had all messages and contacts!
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Contributor
Joules12345
Posts: 10
Registered: ‎12-11-2012
My Device: blackberry curve 9360
My Carrier: Vodafone

Re: bbm7 won't associate with my blackberry ID!

how do you delete bbm?

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