05-09-2013 04:07 PM
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
05-10-2013 11:47 PM
Go to the link below. Follow the prompts. You will require access to the email address that is the account name. For example, if your login is email@example.com you will require access to that account to recover the password.
If you make a new account, you will lose any paid subscriptons and bought softare that is attached to the account name. To change the account name on the phone, you will have to wipe the phone and re-install the operating system. Then the phone will have to be set up as if it was new.
In the future, make sure you use a password you cannot forget. With high security products and services such as the Blackberry, loosing a password becomes a task to fix.