Downloaded applications for BlackBerry® Smartphones and Tablets

[Onika54321]

My friends have pinged me as normal .. Then all of a sudden as I open the message my phone freezes and does not open for me to reply .. Then it tells me something about a 'RIM' and a Error and tells me ' Application Not Respondin.. With some four didgit number & other things .. I click 'OK' .. After this, every time I open Blackberry messenger my phone freezes and the screen goes white I don't know what to do !!! Can someone please help me this happens everydayy like 10 times & I've tried rebooting !!! Thanks

[JSanders Resident Expert]

reboot anyway, Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

If still no relief, you will need to reload the operating system on the device. If you need assistance on that, please let us know.

[Onika54321]

Thank you for your reply but its still not working .. Can you please help & explain to me on how to reloas the operating system .. & just to clarify when my phone freezes the message says something along the lines of : ' Net_rim_bb_messaging_app_64_is_not_responding_process_terminated' this is terrible

[JSanders Resident Expert · Accepted solution]

Ok, let's do this FIRST, before wiping and reload the OS.

1. ON your BlackBerry, open BlackBerry Messenger
2. Press the Menu key > Options > Backup.
3. Make a backup of your BlackBerry contacts to your "local" media card.
4. Once that is done, proceed below.

1. Go to your device main Options icon > Advanced > Applications.
2. Scroll to BlackBerry Messenger on the list and don't click on it, just scroll to it.
3. Press the Menu key > DELETE. Allow BBM to delete.
4. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
5. Now, using the BlackBerry browser, go to www.blackberry.com/bbm and download.reinstall BBMessenger.
6. After it is complete, try using BBM again, and if needed to restore the contacts, Options > Backup > Restore contacts.

[Onika54321]

Thanx I'll try it but the problem is my bbm won't open so how do. I back it up ? I've done it on my laptop is that okay ?

[JSanders Resident Expert]

Yes, a backup on your laptop is fine.

Proceed without the local backup.

[Onika54321]

Thank you so much its working now !! I didn't even hav to back it up but I did anywayys .. I hope it stays like this #ProblemSolved

[JSanders Resident Expert]

Hey you are very very welcome.

The backup is a safety measure. It normally WILL restore on it's own, the backup is just in case it does not.

[Onika54321]

Eeerrm okay it was working but later yesterday night,the same problem occured again ... Can you please explain to me what this 'net_rim_bb_messenger_not_responding' thing is ? & its working now because I kept the battery out forever before I put it back in, but incase it happens again what should I do this time?