07-27-2013 05:06 PM
07-27-2013 05:30 PM
07-27-2013 05:36 PM
Based on that, what I would instead deduce is that the BBM message you receive contains characters from a language that you do not have installed to your BB. For example, they are sending Russian characters, but you don't have the Russian language installed on your BB, then your BB cannot then interpret and display those characters, and substitutes those black boxes in their place.
If you know the language that is being sent to you, you can try installing it to your BB...to do so, start by taking a full and complete backup of your BB...you can find instructions in the link in my auto-sig on this post.
Then, next learn this:
That will guide you as you select BB OS packages to install to your BB via the following procedure.
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!
07-27-2013 08:46 PM