Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Member
Posts: 1
Registered: ‎11-01-2012
My Device: bold 9790
My Carrier: orange

blackberry world

hi
I cannot remember my password for my blackberry I'd which is asociated to my phone and the email linked to it is an old work email address which I do not have access to. Therefore when I go to resend password I can't retrieve and I also can't seem to get my secret question answer right which is frustrating!

so I made a new username and password but its not letting me use it on my phone as its not the correct address asocitaed to my blackberry.

I can't go to settings >device and delete that account as it again asks me for my password which I don't know and then I get blocked out!

please help as I can't upgrade any stuff on my phone or download anything!

thanks
jo
Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: blackberry world

Hey Josecutts,

Welcome to the BlackBerry® Support Community Forums.

 

If you do not have access to the email account that the BlackBerry® ID was setup with or answer the secret question you would need to change the BlackBerry® ID on the BlackBerry® smartphone. The following article provides information on changing the BlackBerry ID:

 

How to change the BlackBerry ID on a BlackBerry smartphone
http://btsc.webapps.blackberry.com/btsc/KB26694

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!