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Contributor
PaulyyBhoyy
Posts: 15
Registered: ‎04-21-2012
My Device: blackberry torch 9800
My Carrier: 9800
Accepted Solution

downloading themes

I'm not sure if I'm in the right place, but I need abit of help, anytime I download a theme, it won't let me go into home screen prefences, is there anyway I can fix this ?
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: downloading themes

Hello PaulyyBhoyy and welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having issues with your BlackBerry® Torch™ 9800 smartphone and activating a theme.

 

Can you perhaps clarify - after the theme downloads you are unable to locate it in the Home Screen preferences or when you go to access Home Screen preferences your device freezes and doesn't respond? 

 

Thanks!

-HMthePirate

 

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Contributor
PaulyyBhoyy
Posts: 15
Registered: ‎04-21-2012
My Device: blackberry torch 9800
My Carrier: 9800

Re: downloading themes

When I download it, and go to the home prefrence it just opens it up then quickly goes back to options
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: downloading themes

Have you done a device reboot yet by pulling the battery?

 

If so, and it still does this then I would suggest you backup your device and reinstall your software as shown in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows

 

Before you restore your backup file try to access this Menu once more.

 

Let me know how you make out: :smileyhappy:

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Contributor
PaulyyBhoyy
Posts: 15
Registered: ‎04-21-2012
My Device: blackberry torch 9800
My Carrier: 9800

Re: downloading themes

I didn't see this reply, I'll try this tomorrow and see if it works!
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: downloading themes

Hi paulyyBhoyy,

 

                              Before Downloading a theme ,First go to Options > Display > Home Screen Preferences> check your Download Folder (  its Home or something different like media,application,games instant messaging or something else) you should keep it HOME ,  then GO to home screen panels > Manage Panels ( make sure everything is marked ). Then Take a try.

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Contributor
PaulyyBhoyy
Posts: 15
Registered: ‎04-21-2012
My Device: blackberry torch 9800
My Carrier: 9800

Re: downloading themes

Where is home screen panels? Ots not coming up when searched
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Contributor
PaulyyBhoyy
Posts: 15
Registered: ‎04-21-2012
My Device: blackberry torch 9800
My Carrier: 9800

Re: downloading themes

Duno why that's coming up solved lol :smileysad:
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Super Contributor
kosten4
Posts: 328
Registered: ‎09-11-2010
My Device: BB Bold 9900
My Carrier: vodafone UK

Re: downloading themes

Hello!
Can you be more specific? Where do you download these themes from? Are you sure they're for you device?
Blackberry! Here, now, forever!
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Contributor
PaulyyBhoyy
Posts: 15
Registered: ‎04-21-2012
My Device: blackberry torch 9800
My Carrier: 9800

Re: downloading themes

Hi.

When I activate a theme,(I download from bb app world) I try to click home prefrance, but all it does is flashes and goes straight back to options , home prefance time and date etc, ii never had this problem with my old phone though.
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