Downloaded applications for BlackBerry® Smartphones and Tablets

[simangele]

I am trying to download the instant message whatsapp but I keep getting an error which says something out firewall. Please help

[JSanders Resident Expert]

1. From where are you downloading the file?
2. On your Manage Connections screen, click on the Services Status.

• What is the status of the BlackBerry Internet Service?
• What is the status of the BlackBerry Enterprise Service?

[simangele]

I am connected on the blackberry internet service

[JSanders Resident Expert]

Sorry, please answer the specific question...

What is the status of those two?

[simangele]

I only have the blackberry internet service and not the blackberry enterprise service

[JSanders Resident Expert · Accepted solution]

grrrrr.. I really am trying to help you.

Please, look on your phone where I stated, and answer the SPECIFIC status. There will be some wording to the right of "BlackBerry Internet Service". What does it say?

[simangele]

I think im too stupid for this thing I dont see what ur saying. I am on the manage connections  i only see a whole lot of things mobile network, wi-fi bluetooth etc

[JSanders Resident Expert]

You're not stupid. Don't say that. You're just not following my specific directions.

On your Manage Connections screen, click on the Services Status.

• What is the status of the BlackBerry Internet Service? It will say Mobile Network or WiFi or Wireless or what?
• What is the status of the BlackBerry Enterprise Service? It will say not connected or connected or what?

[simangele]

Good day. It says Mobile Network, wi-fi on

The blackberry Enterprise Service is not connected

[JSanders Resident Expert]

Perhaps you should check your Options > Security and make sure you have NO firewall set on.