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New Contributor
Posts: 6
Registered: ‎09-12-2012
My Device: Storm 2 9520
My Carrier: Vodacom
Accepted Solution

downloading whatsapp

I am trying to download the instant message whatsapp but I keep getting an error which says something out firewall. Please help

Posts: 89,143
Likes: 23,741
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: downloading whatsapp

  1. From where are you downloading the file?
  2. On your Manage Connections screen, click on the Services Status.
  • What is the status of the BlackBerry Internet Service?
  • What is the status of the BlackBerry Enterprise Service?




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New Contributor
Posts: 6
Registered: ‎09-12-2012
My Device: Storm 2 9520
My Carrier: Vodacom

Re: downloading whatsapp

I am connected on the blackberry internet service

Posts: 89,143
Likes: 23,741
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: downloading whatsapp

Sorry, please answer the specific question...

 

What is the status of those two?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 6
Registered: ‎09-12-2012
My Device: Storm 2 9520
My Carrier: Vodacom

Re: downloading whatsapp

I only have the blackberry internet service and not the blackberry enterprise service

Posts: 89,143
Likes: 23,741
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: downloading whatsapp

grrrrr.. I really am trying to help you.

 

Please, look on your phone where I stated, and answer the SPECIFIC status. There will be some wording to the right of "BlackBerry Internet Service". What does it say?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 6
Registered: ‎09-12-2012
My Device: Storm 2 9520
My Carrier: Vodacom

Re: downloading whatsapp

I think im too stupid for this thing I dont see what ur saying. I am on the manage connections  i only see a whole lot of things mobile network, wi-fi bluetooth etc

Posts: 89,143
Likes: 23,741
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: downloading whatsapp

You're not stupid. Don't say that. You're just not following my specific directions.

 

On your Manage Connections screen, click on the Services Status.

  • What is the status of the BlackBerry Internet Service? It will say Mobile Network or WiFi or Wireless or what?
  • What is the status of the BlackBerry Enterprise Service? It will say not connected or connected or what?

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
Posts: 6
Registered: ‎09-12-2012
My Device: Storm 2 9520
My Carrier: Vodacom

Re: downloading whatsapp

Good day. It says Mobile Network, wi-fi on

The blackberry Enterprise Service is not connected

Posts: 89,143
Likes: 23,741
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: downloading whatsapp

Perhaps you should check your Options > Security and make sure you have NO firewall set on.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code