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New Contributor
Posts: 2
Registered: ‎09-23-2013
My Device: Blackberry 9700
My Carrier: Etisalat Nigeria

Re: forgot app password and secret question

Thanks a Millie. The delete link worked fine. I still had my original email. But my BBM keeps requiring me to enter username associated with device. Both my email and password are correct. Please I need help.
Hall of Famer II
Posts: 50,913
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot app password and secret question

Yeah, I've seen that before also. There seems to be some "behind the scenes" bit of information linking your BB to your BBID and, when you go about this level of fixing the problem, that linkage is broken, requiring you to re-associate your BB back to the new/old BBID. Unfortunately, once a BB is associated to a BBID, the only way to break that linkage is to WIPE the BB and then re-associate it back to that (yes) same BBID.

It's a strange quirk, but likely part of the very high security that BBs have always been known for (either that or "punishment" for the human failure in the security process). So, you'll need to make sure you have a good and full backup (see instructions via the link in my auto-sig on this post) and then conduct an on-device WIPE (instructions included in the discussion I linked you to earlier), followed by restoring from the backup.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 1
Registered: ‎10-22-2013
My Device: 9700
My Carrier: 3

Re: forgot app password and secret question

ok i dont know my old password and security question i tryed what was posted but still no luck because i do not have my old blackberry any ideas?
Hall of Famer II
Posts: 50,913
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot app password and secret question


zennadoom wrote:
ok i dont know my old password and security question i tryed what was posted but still no luck because i do not have my old blackberry any ideas?

Only what is already provided in this thread, which includes quite a bit more than you have said here. So, I advise you scroll up, read, and try. What you have said does not correlate to what is above...having your old blackberry and being able to recover from your situation are not directly correlated...but your post seems to say that they are.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 4
Registered: ‎10-23-2013
My Device: Apple iPhone 4S
My Carrier: Fido

Re: forgot app password and secret question

Im having like the exact same problem. you just called like your carrier and asked to take u to rim!? whats rim?! so im with fido do i just call them and ask them to transfer me to rim?! 

Posts: 89,468
Likes: 23,787
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot app password and secret question


Oulaxo1 wrote:

Im having like the exact same problem. you just called like your carrier and asked to take u to rim!? whats rim?! so im with fido do i just call them and ask them to transfer me to rim?! 


RIM = BlackBerry.

 

Ask to have your issue escalated to BlackBerry technical support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Member
Posts: 4
Registered: ‎10-23-2013
My Device: Apple iPhone 4S
My Carrier: Fido

Re: forgot app password and secret question

It'll work even if it's on my iPhone?!
New Contributor
Posts: 3
Registered: ‎10-28-2013
My Device: blackberry torch 9810
My Carrier: cell c

Re: forgot app password and secret question

hello sir good morning

      

                                           hows u?

i forgot my blackberry password i try my all password but still not wining plz reset for me my password

 

 

tnx

 

Posts: 89,468
Likes: 23,787
Solutions: 6,122
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: forgot app password and secret question


shahnawaz786 wrote:

i forgot my blackberry password i try my all password but still not wining plz reset for me my password


Scroll up in this thread to find the answer already posted.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎10-30-2013
My Device: 9900 03 prd 39473 013 mode,rdy71uw.ic.2503a.rdy70uw
My Carrier: *BlackBerry

Re: forgot app password and secret question

Hello

Pls I forget my password I need to get it back.