Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
New Contributor
saz200
Posts: 3
Registered: ‎01-09-2013
My Device: 9360

freezes

[ Edited ]

I downloaded a game using my app world and have paid for it. But every time I get to level2 it freezes. How do I fix it or who do I contact??

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: freezes

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

Beyond that, you likely contact the game developer for support. It also is possible that you have other things going on with your BB that could perhaps be the root cause, but this app just pushed it over the edge. Then again, the symptoms you describe would not be quite as consistent if that were the case. So I think I'd advice you start with the developer.

 

There is more you can do yourself, but it can be quite tedious. You can load your BB OS "bare bones" and make sure that the behavior does not at all present. Then you add the app and see if the behavior presents. If so, then you are quite sure that it is the game. If not, then you slowly start adding your optional/3rd party things, one at a time, until the behavior presents...at which time you will have identified the culprit. If the behavior never presents, then the clean OS reload at the start likely cleared up some OS level corruption.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
saz200
Posts: 3
Registered: ‎01-09-2013
My Device: 9360

Re: freezes

Thanks for replying. Tried reinstalling and then the reboot. Still no luck. Just read some reviews (which I should of done first) and I wasn't the only one with this problem. Do you know a way I can contact the makers of the game.
Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: freezes

The AppWorld catalog page will have contact information for the developers.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code