08-15-2013 09:32 AM
08-15-2013 09:47 AM
Lacking much punctuation, it's a little bit challenging to properly parse your words into intelligible sentences...but I think I got it right...if I do get this wrong, then accept my apologies...and do please repost using proper punctuation and sentence structure so that we can hope to understand what you intend to communicate.
i keep get a message saying( you are opeing secure connection but certificate is not trusted)
With the error message exactly as you posted it, I don't find any exact matches...searching through databases of course depends on accuracy...you may perhaps have better luck searching than I did:
i found that has a lock symbol on it and can't turn off password protection
Typically, this is due to one of two reasons:
1) Your BB has an IT Policy on board:
If it does and you are on BES, then stop now and seek support from your BES admins. But, if it does and you are not on BES, then prepare yourself for a lot of work. Start by taking a complete backup of your BB, as per the information available via the link in my auto-sig below. Then, conduct this process:
When you restore after this, DO NOT do a full restore...rather only restore those databases you absolutely require (e.g., contacts, calendar, messages) and especially avoid any databases that have anything to do with IT Policy, Enterprise, etc. If you restore fully, you will simply wind up right back where you are now as a full restore will dutifully put that IT Policy back onto your BB.
2) You have Content Protection or Encryption enabled. These require a device lock password in order to function...to remove the password, you first have to turn off Content Protection/Encryption.
Good luck and let us know!