01-07-2013 06:02 AM - last edited on 01-07-2013 06:27 AM by BelmaHFL
01-07-2013 06:22 AM
Welcome to BlackBerry Support Forums
Which version of BBM are you using on your previous BlackBerry ? If you had BBM 7 then all contacts are stored with your BlackBerry ID if you use the same BlackBerryID on your new device your contacts will be restored, Or if you have a backup of your previous Device either by BlackBerry Desktop Software or BlackBerry Protect then restore your Contacts from your backup files before updating your BlackBerry Messenger to ver.7.
01-07-2013 06:55 AM
Do have a previous backup of your BBM contacts ?
01-07-2013 07:17 AM
But my friend changed his BlackBerry and restored his contacts by BlackBerryID without doing anything !!
If you don't have a Backup of your BBM contacts then I doubt from where you will get your contacts as your old device is broken.
Regarding your friend ,there are many possibiliteslike :
1. If he has done a Switch Device Wizard it will transfer everything from his old device to the new one .
2. If he has a Backup of this BBM Contacts and used BlackBerry Desktop Software to restore his BBM contacts list.
3. Or If he was having BBM 7 on his previous device, as then all of his Contacts are stored with his BlackBerry ID and using the same BlackBerry ID on his new device restored all his BBM contacts.
Please check this Manual : My contacts and groups are missing .
01-08-2013 08:01 PM