Downloaded applications for BlackBerry® Smartphones and Tablets

[leevarley1983]

Hi, first of all, i am new to blackberry, so so not know much about them, i bought my 9800 a few weeks ago, on o2 uk network, untill this morning all was fine, when i updated blackberry messenger to v.6.1.0.71, once rebooted i had lost my bbm icon, it is showing as installed in application manager, i have deleted and re-installed several times to no avail, please could someone help me to get my bbm back?

thanks in advance, lee

[JSanders Resident Expert]

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.

[leevarley1983]

Hi again, thanks for the reply, i have looked in every folder on the phone, it is just not there....... is there anyway of rolling back the software update to whichever version i had before? or a reset of the handset to put it back to what it came out of the box with? thanks

[JSanders Resident Expert]

Read this RIM Knowledge Base article to reset your device to the factory settings.
KB18998 How to reset a BlackBerry smartphone to factory defaults

BEFORE you do that, make a backup of your BlackBerry to your PC, because you will lose ALL personal data, contacts, messages, etc.

**I do NOT recommend you doing this, just to fix BBM or find the icon.

**I DO recommend you keep looking.

TRY THIS >>>  On the home screen of your BlackBerry, press the menu key about two seconds, and the App Switcher ribbon will popup. Do you see the BBM icon there along with the icons for  messages, homescreen, phone, and browser?

[leevarley1983]

I have tried the App Switcher, it is not in there either and i don't really want to have to restore to defaults, is there anyway of downgrading the software to try and resolve the issue that way instead?

[leevarley1983]

or could i delete blackberry messenger from application manager, then install an older version that way?

[JSanders Resident Expert]

You don't need an older version, this version works.

Just delete it form your application list.

reboot

reinstall it from your browser at www.blackberry.com/bbm

[leevarley1983 · Accepted solution]

thank you for your help, i tried delete - reboot - re-install to no avail, i ended up restoring to factory settings, then updating os software through desktop manager before attempting to update bbm, all is now working well again.....
thanks again, lee

[arunimasharma24]

I have a blackberry curve 8520 with OS5 and by mistake I downloaded BBM 7 on my phone. Since this software isn't compatible with BBM 7 I have lost the BBM icon and I'm guessing all the contacts as well. I deleted BBM from the application list and tried to download BBM form the browser but it only gives a link to BBM 7 and not 6. I don't know what to do. 

[Xandrex]

open the AppWorld and install BBm from AppWorld. It will give you the correct version (BBm6)