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New Contributor
leevarley1983
Posts: 5
Registered: ‎04-04-2012
My Device: blackberry torch 9800
Accepted Solution

lost bbm icon after update to 6.1.0.71

Hi, first of all, i am new to blackberry, so so not know much about them, i bought my 9800 a few weeks ago, on o2 uk network, untill this morning all was fine, when i updated blackberry messenger to v.6.1.0.71, once rebooted i had lost my bbm icon, it is showing as installed in application manager, i have deleted and re-installed several times to no avail, please could someone help me to get my bbm back?

thanks in advance, lee

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost bbm icon after update to 6.1.0.71

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.




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New Contributor
leevarley1983
Posts: 5
Registered: ‎04-04-2012
My Device: blackberry torch 9800

Re: lost bbm icon after update to 6.1.0.71

Hi again, thanks for the reply, i have looked in every folder on the phone, it is just not there....... is there anyway of rolling back the software update to whichever version i had before? or a reset of the handset to put it back to what it came out of the box with? thanks

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost bbm icon after update to 6.1.0.71

Read this RIM Knowledge Base article to reset your device to the factory settings.
KB18998 How to reset a BlackBerry smartphone to factory defaults

 

BEFORE you do that, make a backup of your BlackBerry to your PC, because you will lose ALL personal data, contacts, messages, etc.

 

**I do NOT recommend you doing this, just to fix BBM or find the icon.

**I DO recommend you keep looking.

 

TRY THIS >>>  On the home screen of your BlackBerry, press the menu key about two seconds, and the App Switcher ribbon will popup. Do you see the BBM icon there along with the icons for  messages, homescreen, phone, and browser?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
leevarley1983
Posts: 5
Registered: ‎04-04-2012
My Device: blackberry torch 9800

Re: lost bbm icon after update to 6.1.0.71

I have tried the App Switcher, it is not in there either and i don't really want to have to restore to defaults, is there anyway of downgrading the software to try and resolve the issue that way instead?
New Contributor
leevarley1983
Posts: 5
Registered: ‎04-04-2012
My Device: blackberry torch 9800

Re: lost bbm icon after update to 6.1.0.71

or could i delete blackberry messenger from application manager, then install an older version that way?
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: lost bbm icon after update to 6.1.0.71

You don't need an older version, this version works.

 

Just delete it form your application list.

reboot

reinstall it from your browser at www.blackberry.com/bbm




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
leevarley1983
Posts: 5
Registered: ‎04-04-2012
My Device: blackberry torch 9800

Re: lost bbm icon after update to 6.1.0.71

thank you for your help, i tried delete - reboot - re-install to no avail, i ended up restoring to factory settings, then updating os software through desktop manager before attempting to update bbm, all is now working well again.....
thanks again, lee
New Member
arunimasharma24
Posts: 1
Registered: ‎12-11-2012
My Device: Curve 8520

Re: lost bbm icon after update to 6.1.0.71

[ Edited ]

I have a blackberry curve 8520 with OS5 and by mistake I downloaded BBM 7 on my phone. Since this software isn't compatible with BBM 7 I have lost the BBM icon and I'm guessing all the contacts as well. I deleted BBM from the application list and tried to download BBM form the browser but it only gives a link to BBM 7 and not 6. I don't know what to do. 

Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: lost bbm icon after update to 6.1.0.71

open the AppWorld and install BBm from AppWorld. It will give you the correct version (BBm6)



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