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New Contributor
madeswaran
Posts: 2
Registered: ‎09-02-2013
My Device: Blackberry Bold 9900
My Carrier: 7.1

my accounts amounts double debit for rs400 /- and pls reverse amounts for unnecessary purchase

 

I purshase blackberry online for application  in when i purchased but can not download in item for below found message this , A licensing error has occurred while downloading #0. Please try again later or contact customer support if the problem persists.

 

and my account are swite debit amount of double for rs 400 /- and pls reverse back my amounts for this

 

pls solve the problem

 

 

madeswaran
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Developer
ujwalnambiar
Posts: 432
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: my accounts amounts double debit for rs400 /- and pls reverse amounts for unnecessary purchase

In such cases, the amount debited will be credited back automatically.
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New Contributor
madeswaran
Posts: 2
Registered: ‎09-02-2013
My Device: Blackberry Bold 9900
My Carrier: 7.1

Re: my accounts amounts double debit for rs400 /- and pls reverse amounts for unnecessary purchase

till not reveived credit amount for rs.400/-

madeswaran
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Hall of Famer II
sdgardne
Posts: 46,993
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my accounts amounts double debit for rs400 /- and pls reverse amounts for unnecessary purchase

Hello,

 

If you have not yet been able to get your app properly installed and functioning, then please try these steps:


1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

 


 

For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World

 


 

For your questions regarding refund, see this:

Good luck!


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