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Mofehintoluwa
Posts: 1
Registered: ‎11-25-2012
My Device: blackberry 9700
My Carrier: Mofehintoluwa

password recovery

How do I recover password to download applications even when I can't remember answer to my security questions?
Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: password recovery

Hi and Welcome to the Community!

Here is a KB that discusses your situation:

  • KB26361 How to change or reset a BlackBerry ID password

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
johnmatthanaviel
Posts: 1
Registered: ‎02-16-2014
My Device: Bold 9700
My Carrier: Blackberry

Re: password recovery

Im using my sister's BB. She cant remember EVERYTHING. (password, security question) Cant download apps.  </3

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,945
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: password recovery


johnmatthanaviel wrote:

Im using my sister's BB. She cant remember EVERYTHING. (password, security question) Cant download apps.  </3


Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you. Indeed, the exact situation you described is contained therein...please therefore do read carefully everything.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.