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New Member
east_site
Posts: 1
Registered: ‎02-20-2013
My Device: torch 9800

problem with bbm 7

hai guys can u help me, i just bought blackberry torch 9800 in that handheld still use bbm 6 and still have previous contact then i upgrade with bbm 7 but when after finish upgrade i put my blackberry id turn up not my contact that come out but contact from the previous owner so can you help me restore my previous contact. thank you

Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: problem with bbm 7

Hello east_site and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having a BBM issue.

 

To clarify, you purchased a 2nd hand device and the previous owners BlackBerry ID was still associated to the device? If you go to Options>Device>BlackBerry ID is it your information that appears or the previous owners?

 

Did you backup your device data at all or your BBM Contacts before you upgraded? 

 

Thanks!

-HMthePirate

 

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