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Busimthethwa
Posts: 6
Registered: ‎07-10-2011
My Device: 9300
My Carrier: curve

problem with downloading

I have installed tubidy to be able download music,but recently I cannot download.

And also my phone doesn't save pictures after taking photos,however I have recently lost all the videos,pictures,music from my phone but when I connect my usb cable to the computer I can access all of my data I hve mentioned above from the computer.

What should I do
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: problem with downloading

Hi Busimthethwa,

 

Sorry to hear you're having issues with your device.

 

In regards to the download issue, we are unable to comment on 3rd party sites and it's recommended you contact the website support team to investigate.

 

As for your media card issue, if you remove the media card and your battery then reinsert both, after the reboot completes are you able to access your media card contents? 

 

When you connect to your computer and go to access your media card, is the BlackBerry folder greyed out? Do you get any errors when you go to access the contents? 

 

 

-HMthePirate

 

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