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New Contributor
kmizzle
Posts: 4
Registered: ‎01-04-2013
My Device: BlackBerry Bold 9780
My Carrier: Bell

"You are attempting to open a secure connection, but the server's certificate is not trusted."

[ Edited ]

I noticed this error kept popping up on my blackberry 9780 after I downloaded bbm7/voice. It gives me four options: continue, close connection, view certificate, and trust certificate. I've tried  both continuing and closing the connection; however, the error keeps popping up for 10+ times before it closes and let's me do whatever on my blackberry. The pop-up comes up randomly, even when my phone is idle. SOMEONE PLEASE HELP ME, THIS IS SO ANNOYING!! :Censored:

 

Thanks!

 

Oh, and I am aware there's another thread regarding this problem, but the solution didn't work for me.

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

I'm wondering.. are you using corporate email on your phone?  Have you tried the trust option?

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New Contributor
kmizzle
Posts: 4
Registered: ‎01-04-2013
My Device: BlackBerry Bold 9780
My Carrier: Bell

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

No, this is my personal phone and the only e-mail connected to my phone is my own. I haven't tried the "trust certificate" option because I don't want to trust something I'm unsure of.. :smileyfrustrated:

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

[ Edited ]

I understand. Can you click view and let us know the details? It may be related to bbm since it just happened after the update.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
kmizzle
Posts: 4
Registered: ‎01-04-2013
My Device: BlackBerry Bold 9780
My Carrier: Bell

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

It says the following:

 

*.voip.blackberry.com

 

  • Unverifiable Cert Chain
  • Untrusted Cert Chain

Revocation Status:

Unknown

Trust Status:

Not Trusted

Expiration Date:

Sat, Nov 9, 2013 6:59:59

Certificate Type:

X509

Public Key Type:

RSA 2048

Subject:

CN=*.voip.blackberry.com

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New Contributor
kmizzle
Posts: 4
Registered: ‎01-04-2013
My Device: BlackBerry Bold 9780
My Carrier: Bell

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

(continuation from previous post)

 

OU=IT

O=Research In Motion Limited

L=Waterloo

ST=Ontario

C=CA

Issuer:

CN=Thawte SSL CA

O=Thawte, Inc

C=US

Serial Number:

1679 4F1B FB86 F194 CA7C 7433 AA89 432A

Key Usage:

Digital Signature

Key Encipherment

Server Authentication

Client Authentication

Signature Algorithm:

RSA_PKCS1/SHA1

SHA1 Thumbprint:

053D 4C66 86AB CF52  9023 C563 C776 813D C9D5 B18D

 

Help! I don't know what any of this means :No:

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

It points to blackberry. Its fine to trust this.
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If your issue is resolved, please click the solution button on the resolution! :Balloon:
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Contributor
chiriquihogar
Posts: 14
Registered: ‎05-18-2013
My Device: 8520

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

trusting it doesn't solve the problem of it re-occuring!

mine says:

 

.voip blackberry, thawte (something something) not trusted.

 

Out of know where this started. I've had the phone for over a year, a 8520 version 5 OS

 

I "wiped" it

restored it

same problem

 

I created a "keystore" password

I apply it but the message re-occurs at random

 

I continue without  using the keystore, it re-occurs at random

 

I gointo advanced setting/certificates and remove this certificate that has a "?" in front of it

problem re-occurs at random

 

I'd like a solution from Blackberry not some other user if I may please

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Guru I
Xandrex
Posts: 18,377
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

hello chiriquihogar,

please read the paragraph in the top of this page.

I quote:

"Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other"

It is very unlikely that you will get a solution from BlackBerry here.

if you want support from BlackBerry, contact your carrier and have them escalate your issue to BlackBerry's Level2 support. Then a BlackBerry employee will contact you.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Contributor
chiriquihogar
Posts: 14
Registered: ‎05-18-2013
My Device: 8520

Re: "You are attempting to open a secure connection, but the server's certificate is not trusted."

Yeah clear to me now, other respondents have made this clear to me.

 

I'm not excited about this.  One shouldn't have a direct line to fixes like this from Blackberyy.  Oh I'm sure this standard practice between them all but they are in last place now.  It should matter to them

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