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Sorry to hear about your issue. The first thing you are going to want to do is make sure you are meeting the BlackBerry App World™ storefront system requirements as listed below.
BlackBerry App World™ 2.1 requires BlackBerry® Device Software v4.5 or higher. BlackBerry App World 3.1 requires BlackBerry® Device Software v5.0 or higher (Click "options", then "about" from your smartphone to check your version). Learn how to update your device software
A trackpad, trackball or touch screen
A service plan that includes access to the BlackBerry® Browser
If you are meeting the system requirements then try downloading BlackBerry App World by going to www.BlackBerry.com/AppWorld from your BlackBerry® Browser.
Hope this helps, have a good day.
-SR
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