Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Visitor
londonqueen27
Posts: 1
Registered: ‎03-14-2013
My Device: blackberry 8520

upgrading bbm

Hy I just got a nofication in the app world that there's a BBM new version and I shud upgrade ,I did and now my BBM is not active and the screen is just blue and blank,nothing is on it....
JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: upgrading bbm

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

After the reboot, return to your BBM icon, open it and allow it to sync.

 

I would advise that you be connected to a WiFi network when you do this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
micpoly
Posts: 7
Registered: ‎03-14-2013
My Device: Bb8900

Re: upgrading bbm

9780-Orange with Os V.4.0.21. I got a notification to upgrade my BBM and when I did,my BBM icon was lost from my phone so I move to application management in Option and delete it n after a while I reinstalled bt the BBM icon is still not showing.Please what do I do to get it back
JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: upgrading bbm


micpoly wrote:
9780-Orange with Os V.4.0.21.

This is not correct, there is no OS v4.0 on the 9780.

 

And your forum profile states "My Device: Bb8900"




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
micpoly
Posts: 7
Registered: ‎03-14-2013
My Device: Bb8900

Re: upgrading bbm

9780-Orange with 6.0bundle 2949(v6.0.0.668).I got a notification to upgrade my BBM and when I did,my BBM icon was lost from my phone so I move to application management in Option and delete it n after a while I reinstalled bt the BBM icon is still not showing.Please what do I do to get it back.
New Contributor
micpoly
Posts: 7
Registered: ‎03-14-2013
My Device: Bb8900

Re: upgrading bbm

It was a mistake,the device model number is 9780 and not 8900.please how do I change it on the forums profile.
JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: upgrading bbm


micpoly wrote:
the BBM icon is still not showing.Please what do I do to get it back.

Do this,

  • from your Options > Device > Application, scroll to and delete BBMessenger.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • The, after reboot, using your BlackBerry browser, go to www.blackberry.com/bbm and download/install again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: upgrading bbm


micpoly wrote:
It was a mistake,the device model number is 9780 and not 8900.please how do I change it on the forums profile.

Toward the top of this forum page, click on MY SETTINGS > Personal Profile > Personal Infomation.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
micpoly
Posts: 7
Registered: ‎03-14-2013
My Device: Bb8900

Re: upgrading bbm

I did as you said yesterday yet bt the BBM icon is still not showing on my home page and I deleted it again,rebot after a minute and yet the icon didn't show up but when I checked on blackberry appworld,I still didn't not see the BBM as an installed application.pls help me because I need my BBM back.Thanks a lot for your concern.
JSanders
Posts: 86,559
Likes: 23,196
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: upgrading bbm


micpoly wrote:
I did as you said yesterday yet bt the BBM icon is still not showing on my home page and I deleted it again,rebot after a minute and yet the icon didn't show up but when I checked on blackberry appworld,I still didn't not see the BBM as an installed application.pls help me because I need my BBM back.Thanks a lot for your concern.

Ok, please read all of this link:

BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code