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New Contributor
vincee08
Posts: 4
Registered: ‎01-05-2013
My Device: bb 9220

viber bb 9220

May I ask if you cannot use viber with wifi? Is it only usable with data seevice? I'm trying to send message via viber using wifi but I can't send.. But I'm using data service I can use viber
Thanks!
Trusted Contributor
ViberTeam
Posts: 107
Registered: ‎12-05-2011
My Device: 9900

Re: viber bb 9220

Hi,
This is an official representative of Viber Media.
It could be that the network you are connected to is blocking Viber's traffic.

1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer)

For more questions or technical support, please visit our official HelpDesk.
Thanks,
Viber
An official representative from Viber Media (Viber app.)