Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

Reply
Contributor
zubairal
Posts: 46
Registered: ‎06-03-2012
My Device: BlackBerry bold 9700

whatsapp download images and videos failed : null pointer message !!

Hi
I have installed the latest whatsapp version 2.9.5459 on my bb bold 9700 , I can't download images and videos which are sent to me from contacts , every thing else is working fine ! How can I solve this issue please !!!

My model :
BlackBerry® 9700
smartphone (3G, Wi-Fi)
6.0 Bundle 1879 (v6.0.0.448, Platform 6.6.0.124)
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.6.5
Branding Version: 1.0.88.664u


Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: whatsapp download images and videos failed : null pointer message !!

in the advanced options, check the app permissions. You have to make sure you allow WhatsApp to access your file system.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
zubairal
Posts: 46
Registered: ‎06-03-2012
My Device: BlackBerry bold 9700

Re: whatsapp download images and videos failed : null pointer message !!

I've Done this already but still didn't work
Guru I
Xandrex
Posts: 18,406
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: whatsapp download images and videos failed : null pointer message !!

are you able to send a picture to a WhatsApp contact?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Contributor
zubairal
Posts: 46
Registered: ‎06-03-2012
My Device: BlackBerry bold 9700

Re: whatsapp download images and videos failed : null pointer message !!

Yes _ but I can't download pictures and videos unless I choose the option of auto save Download media in whatsapp settings , which I don't want to , I don't want to set up the auto save option .
New Member
sagreantfish
Posts: 1
Registered: ‎09-21-2013
My Device: blacberry torch 9800

Re: whatsapp download images and videos failed : null pointer message !!

I can receive pictures and videos if its save to device but not when its change to save to media card..
And I can't send pictures now..I had no problems sending pictures before this