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w6
New Contributor
Posts: 6
Registered: ‎05-29-2014
My Device: mexico 9700 bold
My Carrier: brohter

80002 error

Hi I downloaded appworld but I can't enter. I shows 80002. What should I do? Please let me.
Hall of Famer II
Posts: 52,380
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 80002 error

Hi and Welcome to the Community!

Please provide the exact and complete error message...from just that little bit, there seems to be nothing available in the public KBs.

Thanks and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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w6
New Contributor
Posts: 6
Registered: ‎05-29-2014
My Device: mexico 9700 bold
My Carrier: brohter

Re: 80002 error

Dear when ever I try to enter bb world I can't. It shows app world requirs the latest version of BB ID.
Close. Uptade
Then I press on update. It shows Sorry, the software update server is unavailable. Please try again.
Close. Retry
If I press on Retry, is shows that BB ID instalation fail. Please try again later. (80002). Now let me know how can I overcome the sitution. Thanks
Hall of Famer II
Posts: 52,380
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: 80002 error

Thank you. Given that, please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

 

If necessary, try please both via WiFi as well as via your carrier data network.

 

Cheers!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
w6
New Contributor
Posts: 6
Registered: ‎05-29-2014
My Device: mexico 9700 bold
My Carrier: brohter

Re: 80002 error

thanks for your quick reply.