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Downloaded applications

New Contributor
Posts: 7
Registered: ‎02-09-2013
My Device: BBZ10
My Carrier: Rogers

App Issue

Hi there


I purchased an APP on Feb 8th and it was asking for the licence code. I contacted mobidala (the company who created the APP) and I got the info. I had to do a security wipe as BBM was not working and I was advised to do the security wipe. When the phone came back up the APP was gone. I have contacted mobidala again and they said to contact you. Please help I want this APP but don't want to pay for it again!


Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: App Issue



First, to clarify:

kbrow wrote:

they said to contact you

This site is not a channel for any communications with, escalations to, nor support from BlackBerry for anything at all.


But, if you obtained this App via AppWorld, then to re-install, please see this KB:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

For more registration key information, see this KB:

  • KB18646 How to locate and enter the license key for an application purchased through BlackBerry App World


Occam's Razor nearly always applies when troubleshooting technology issues!
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