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Contributor
Posts: 12
Registered: ‎08-11-2010
My Device: bold 9700
My Carrier: t_mobile

App World will not load updates it prompts me to upgrade

App World version is 3.1.4.25.  It is prompting me to load updates for  Battery Booster and Quicklaunch.  When I go through the upgrade process, I go back to apps, and they are still at the prior version, and App World is still telling me to upgrade. . .  

 

Bold 9900 version 7.1.0.284

 

 

Hall of Famer II
Posts: 51,357
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App World will not load updates it prompts me to upgrade

Hello!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!




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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
Posts: 12
Registered: ‎08-11-2010
My Device: bold 9700
My Carrier: t_mobile

Re: App World will not load updates it prompts me to upgrade

Thanks for trying. Did as you suggested, and App World still downloads updates, at least it acts like it.  But it never flashes install successful, it just goes to re-boot to finish installation. But I can see prior to doing this that App World is still listing that I have updates, and when it does re-boot, it still has original version and lists that updates are out there.  

Hall of Famer II
Posts: 51,357
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: App World will not load updates it prompts me to upgrade

[ Edited ]

OK...try then this instead...

 

Remove the app(s):

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

Clear out all hints of the apps:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > blackberry_logo.jpg > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > blackberry_logo.jpg > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > blackberry_logo.jpg > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.

Now try to re-install the apps:

  • KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone

You may want to add some more Clear Cache routines...please be sure that the Clear Cache processes exactly as described in my prior post (I could not tell, from your most recent post, if the Clear Cache worked correctly or not for you).

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code