Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded applications

New Contributor
Posts: 2
Registered: ‎06-18-2013
My Device: Blackberry Bold 9700
My Carrier: Alfa

Avaya One-X Mobile for Backberry

Dear Sir,


I'm sending you this message trying to get your assistance & help in one problem that I'm facing & that can be described as following:

After istalling a specific application on my device (Blackberry Bold 9700) which is Avaya One-X Mobile 5.2 that can be found on this site: http:\\app.avaya.com, I tried to configure it to connect to its related server pulished on the Internet. And as recommended from Avaya technical support, the Blackberry has a 3G connection and a BIS subscription.

With all these settings, I'm always receiving error message when trying to login telling me to check the server URL or IP being unreachable, while it's working properly on iphone

Contacting the 3G provider as the Avaya support, they suggested to contact your support forum checking if there is any blocked port (80 - 443) on your RIM servers providing this service in our country Lebanon - Middle East.


Waiting your precious answer,


Best regards,


Chady Nasr.

Hall of Famer II
Posts: 51,426
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Avaya One-X Mobile for Backberry



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code