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Contributor
Posts: 15
Registered: ‎08-15-2013
My Device: bold 9700
My Carrier: digicel jamaica

Re: BBM 7 not working on 9700

It says my bbm contact lit will now b associated with bbID. I click continue and it went to restoring bbm and then gave that error. Now its back to the enter display name screen. So how do I get it to setup?.
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM 7 not working on 9700

 

OK.. Do you still have a backup of your BBM contact list locally on your media card as I suggested to do on my first post ?

 

If you have a backup of your BBM contact list then try this again :

 

Delete BBM 7 from Options >  Device > Application Management > delete BBM 7 from that list , Reboot your device after that , then use your BlackBerry browser and browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=bbm6 and download BBM6.2 . 

 

After Installing BBM6.2 restore your Contacts etc from your backup . First open BBM and check if your contacts are restored . 

 

KB20554 How to back up and restore the BlackBerry Messenger contact list

 

If everything goes normal then again use your BlackBerry browser and browse to  www.blackberry.com/bbmdownload  and download BBM 7 ( while doing so you may get a prompt that " If you want to replace the existing version ",  Click YES , Installation will continue  and after installation your device may restart , when you open BBM you will be prompted to login with your BlackBerry ID and password , use the same crediantial then see if that restores everything .

 

Can you try it again .

 

 

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Contributor
Posts: 15
Registered: ‎08-15-2013
My Device: bold 9700
My Carrier: digicel jamaica

Re: BBM 7 not working on 9700

the bbm setup but I dont have any contact in it. I had backup before using the BB desktop software, Can I restore my contacts from there?
Contributor
Posts: 15
Registered: ‎08-15-2013
My Device: bold 9700
My Carrier: digicel jamaica

Re: BBM 7 not working on 9700

So it finally setup but none of my contacts are there. I had a previous BBID but I changed it because I couldn't remember my password. Now I'm trying to restore using the desktop and it is telling me it cant, and I should delete the device data or sign in with the BBID assigned it to. How do I restore my contacts?

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM 7 not working on 9700

[ Edited ]

mdgreaves wrote:
I had backup before using the BB desktop software, Can I restore my contacts from there?

That's nice .. If you have a backup while using prior version of BBM then please refer to this post by Xandrex http://supportforums.blackberry.com/t5/Downloaded-applications-for/New-BBM-7-Update-Now-Available-Ge...

 

Go through the link and try as suggested on step # 4  to restore your contacts .

 

Edited 

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Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM 7 not working on 9700


mdgreaves wrote:

So it finally setup but none of my contacts are there. I had a previous BBID but I changed it because I couldn't remember my password. Now I'm trying to restore using the desktop and it is telling me it cant, and I should delete the device data or sign in with the BBID assigned it to. How do I restore my contacts?


Hey mdgreaves

 

But this is not fair :smileysad:

 

First read this article : How This Site Works (e.g., Volunteers)

 

I clearly asked if you're using the same BlackBerry ID that you used before on message 8  ! But you never said that you 're using a different BBID ! We are just volunteers .. If you don't provide the correct information we can't move ahead toward any solution .

 

On such situation the advice that I suggested on my previous post may not work so I have to edit or erase that post 

 


mdgreaves wrote:

So it finally setup but none of my contacts are there. I had a previous BBID but I changed it because I couldn't remember my password. Now I'm trying to restore using the desktop and it is telling me it cant, and I should delete the device data or sign in with the BBID assigned it to. How do I restore my contacts?


Now you're in a complete different situation , Have you wipe your device or deleted your previous BBID before using your new BBID ? 

If you have anything else that you did with your device or BBID then first share with us so that we can try helping you with your problem.

 

Thanks.

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Contributor
Posts: 15
Registered: ‎08-15-2013
My Device: bold 9700
My Carrier: digicel jamaica

Re: BBM 7 not working on 9700

Sorry about that. I used mad4u19@hotmail.com for my BBID until my service expired. Few months later when I got back service it asked me BBID password I didn't remember it so I changed it. I don't know how to wipe BBID from device, and I'm not sure if changing it actually wipe the previous from the phone. That is the only thing I have ever done to it, i.e. change the ID.
Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: BBM 7 not working on 9700

[ Edited ]

Hi there,

 

Few points we should note .. that we cannot use multiple BlackBerry ID on our BlackBerry at the same time , Now can you confirm a few things :

 

  • After changing your BlackBerry ID have you used  BBM ?

 

  • If you did a backup of your BBM contacts either using desktop software or on your media card after using the new BlackBerry ID ? 

 

  • Currently are you able to access your BlackBerry ID ? From the home screen of the BlackBerry, click the Options icon  > Choose Third Party Applications  > Choose BlackBerry ID. > Are you able to access it with your new BBID ? 
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Contributor
Posts: 15
Registered: ‎08-15-2013
My Device: bold 9700
My Carrier: digicel jamaica

Re: BBM 7 not working on 9700

Yes I used BBm after changing the ID. Yes I did a back up on my device via email and remotely, and on desktop. I can access the BBID from the instructions you gave.It shows BBID account info.
New Contributor
Posts: 3
Registered: ‎08-21-2013
My Device: 9320
My Carrier: Student

Re: BBM 7 not working on 9700

How Do you Register With BlackBerry Messenger service, Because I just bought a new Headset and it keeps saying registration failed! Now I can't view any Display Pictures or connect other APPS to BBM! HELP PLEASE!