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Super Contributor
Posts: 418
Registered: ‎06-21-2011
My Device: Priv, Playbook
My Carrier: Bell
Accepted Solution

BBM disappeared

Hi:

 

I updated BBM at this link

http://ca.blackberry.com/bbm/bbm-voice.html

 

When I go there with my Bold 9900 it says :

Update BBM on your Smartphone

Watch BBM Voice Video

See the How To Demo

 

After it installed, it asked to Restart which I did. 

 

After all of this, my BBM Icon is gone & I can't go to app world & re-install because it thinks I still have it.

 

I had someone send me a bbm to see if I still receive it & I am not.

 

So, my app is gone, can't reinstall & bbm no longer working. 

 

Any idea how I can fix this?

 

 

Incedently, when I go to that link via PC it says

 

" 404 Error - Page not found

The page you have requested has been moved or no longer exists."

 

 

Super Contributor
Posts: 418
Registered: ‎06-21-2011
My Device: Priv, Playbook
My Carrier: Bell

Re: BBM disappeared

Hum.  I tried to use the Bar Code scanner to install it again on this page http://appworld.blackberry.com/webstore/content/3729/?lang=en

 

When I tried to scan it tells me Barcode Scanner requires at least BBM6 on your device. Click to download. So I click & of course.. I can't d/l bbm cuz the phone thinks I already have it..

 

It's totally farked up my phone to get that upgrade.

Contributor
Posts: 23
Registered: ‎12-11-2012
My Device: Z 10
My Carrier: Verizon

Re: BBM disappeared

Go to your options, device, then application management.  The icon should be there.  Delete it from there then reinstall.

Super Contributor
Posts: 418
Registered: ‎06-21-2011
My Device: Priv, Playbook
My Carrier: Bell

Re: BBM disappeared

Thank you! I didn't know you could delete the app in the location.  I've deleted & reinstalled... It's stuck at the part where I restore an old copy of bbm list which I can't do until I can get home & plug iit into my PC.  It's gone well this far so I'm sure that will work.

 

Thanks very much! Smiley Happy

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM disappeared

hello towngirl_04,

what exact version of BBM is now installed on your 9900?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Member
Posts: 1
Registered: ‎03-17-2013
My Device: 9300
My Carrier: bbm

Re: BBM disappeared

I tried downloading bbm v7 then I had problem because people couldn't see my display picture change and some of my contacts I couldn't see they pictures. It should an error that I should download bbm v6 then I tried downloading it then it refused after 3days I downloaded bbm v5 it installed but then my bbm icon disappeared and the error kept showing then I tried downloading bbm v6 it went through and its been installed but the icon isn't in any folders nor the home screen I did re-boot and removed the battery a couple of times but the icon is still not there.. What do I do please help
Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM disappeared

to reinstall BBM 6.2, read ahead:

http://supportforums.blackberry.com/t5/Downloaded-applications-for/HOWTO-install-BBm-6-2-if-you-have...



The search box on top-right of this page is your true friend, and the public Knowledge Base too: