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New Contributor
Posts: 6
Registered: ‎12-16-2012
My Device: Blackberry 9320 curve

BBM still not activated after 7 days.

Hi I need help with getting connected to the bbm service, the phone a Blackberry 9320 curve was purchased from a ee shop 7days ago. We asked the salesperson to set it all up but didn't as we later found out.

We've phoned 450 for them to activate the service, we've accepted everything that was sent switched the phone of taken the battery & sim out switched it back on waited 24 hrs etc etc. Still not activated after 7 days, been back to the shop where it was originally purchased to be told we don't activate that service you need to phone 450, our local store refused to done anything, phoned 450 at least 20 times only to be transferred to tell the same story over and over again. This is really frustrating I'm not happy with anything that we've been told to do & were still not connected to the bbm service.

Can anyone please suggest what to do. The phone is a xmas present for my son and he'd really like this service to be up & running.

Many Thanks.

Posts: 90,333
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM still not activated after 7 days.

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




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Guru I
Posts: 19,012
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BBM still not activated after 7 days.

get a refund and buy another one at an ee shop competitor.



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New Contributor
Posts: 6
Registered: ‎12-16-2012
My Device: Blackberry 9320 curve

Re: BBM still not activated after 7 days.

Hia,

Blackberry Internet service,connection WiFi

Blackberry Enterprise Server, connection not connected.

This is all it appears to say.

New Contributor
Posts: 6
Registered: ‎12-16-2012
My Device: Blackberry 9320 curve

Re: BBM still not activated after 7 days.

Hia,

I called at our local ee shop they refused to give a refund because they say the phone is working properly, and they have nothing to do with BlackBerry. They insist I call 450 it is them who get me connected but everytime I call them all they say is its connected wait 24 hrs, I have told them iv'e been waiting 7 days, its as if there just ignoring what I,m saying.

Posts: 90,333
Likes: 23,925
Solutions: 6,163
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BBM still not activated after 7 days.

EE provides your BlackBerry service. Don't let them treat you like.this. Demand they escalate the issue up to RIM technical help.
I don't know what this "450" is.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 6
Registered: ‎12-16-2012
My Device: Blackberry 9320 curve

Re: BBM still not activated after 7 days.

I'll do that tomorrow thankyou for the advice.