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Posts: 1
Registered: ‎04-01-2013
My Device: Bold 9930
My Carrier: Sprint
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BlackBerry World / Bold 9930

I own a Bold 9930.  I need to download an app for my vehicle.  When I click on the BlackBerry App World icon, it says "To continue using BlackBerry App World, you must upgrade your current version.  For more information, please visit www.blackberry.com/appworld/support."  Below that is an "Upgrade" button.  When I click on it, it takes me to the BlackBerry World page where an "Upgrade today" button is displayed.  When I click on that button, the following message appears:  "Sorry, your session has expired.  Please close all of your browser windows and then return to the welcome page again."  However, I did not have any browser windows open.  Please help.  Thanks

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Posts: 52,486
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry World / Bold 9930

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32113 When attempting to update the BlackBerry App World storefront via the BlackBerry Browser the following error is displayed. "Sorry your session has expired. Please close all of your browser windows and then return to the welcome page to start again"

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!




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