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Contributor
Posts: 17
Registered: ‎05-25-2013
My Device: z10
My Carrier: turkcell

BlackBerry travel automatic trip scanning problem

Altough I have my work email installed and running, BlackBerry travel does not recognize this account. I can't enable automatic scanning. By some other colleagues it runs perfect...
Any idea?
Thanks,
Mel
Guru I
Posts: 19,012
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: BlackBerry travel automatic trip scanning problem

hello,

I am going to be not specific in this email.

1) I remember that there is currently a bug that prevents the BlackBerry Travel app to access corporate emails when the app is installed in the Personal side of the Balance.

2) I believe that when this happens, you can push manually the emails containing the travel info to BlackBerry Travel. This can be done by simply forwarding your email to a special email address.



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Contributor
Posts: 17
Registered: ‎05-25-2013
My Device: z10
My Carrier: turkcell

Re: BlackBerry travel automatic trip scanning problem

Ok... if there is a known bug, that means it will be solved in the future.
Manually forwarding functions well...
Thanks...