Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded applications

Reply
New Contributor
Posts: 4
Registered: ‎01-06-2012
My Device: Huawei Ascend P1
My Carrier: Indosat

Blackberry Protect

Hi, I have downloaded and do my first backup for my device. But my device is not appear in blackberry protect, I have wait for months but my device still won't appear. My device Curve 9300 runnin on OS.6.0
Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Protect

Hey imagine92 ,

Welcome to the BlackBerry Support Community Forums.

 

Are you currently attached to a BlackBerry Enterprise Server?  If you are, you will not be able to use BlackBerry Protect as all your information is backed up to the BES.

 

 I would suggest reinstalling BlackBerry Protect by going to www.blackberry.com/protect and sign in with your BlackBerry ID.

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!