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Posts: 21
Registered: ‎12-04-2012
My Device: Torch 9800
My Carrier: t-mobile

Both BB App World & Twitter icons gone after upgrade on my BB Torch 9800

I have a BB Torch 9800 OS6 w/ the same missing BB App World & Twitter icon issue after upgrading both. I have checked the forum but no answer for this issue yet but to change it to OS5?!?!?! I don't think that's the right answer. Anybody else have a suggestion?
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Posts: 54,959
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Both BB App World & Twitter icons gone after upgrade on my BB Torch 9800



Actually, this KB has been provided many times in relation to the AW portion of your issue:

  • KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World to

As for the twitter icon, please be sure that you look everywhere for it (homescreen, downloads, applications, etc.) as well as ensure that "Show All" is active, in case the icon is hidden. Also be certain that the app is actually installed:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

If it is not installed, then there would be no icon...


Good luck and let us know!


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