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New Member
Posts: 2
Registered: ‎04-20-2010
My Device: 8310
My Carrier: Sprint

Calorie Tracker by LIVESTRONG upgrade not working

I was notified via App World that an upgrade to the Calorie Tracker by LIVESTRONG was available (from v1.0.0.44 to v. 1.0.0.58). However, when I ran the upgrade, it gives me an error that the app is not available for download from App World.

 

I had 3 other notificaitons for upgrades at the same time, and those three apps downloaded and upgraded just fine.Calorie Tracker did not. I have tried several more times over the course of several days and I get the same message.

 

What does this error mean?

Hall of Famer II
Posts: 53,072
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Calorie Tracker by LIVESTRONG upgrade not working

Hi and Welcome to the Forums!

In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:

  1. Homescreen > Options > Advanced Options > Applications > highlight the app > blackberry_logo.jpg > Delete
  2. AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > blackberry_logo.jpg > Delete
  3. Use either your PC (via Mass Storage Mode) or your BB (via Media > blackberry_logo.jpg > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
  4. Use this AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided


Cheers!

 




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New Member
Posts: 2
Registered: ‎04-20-2010
My Device: 8310
My Carrier: Sprint

Re: Calorie Tracker by LIVESTRONG upgrade not working

That worked! Thank you!!