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Downloaded applications

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New Member
Posts: 1
Registered: ‎10-08-2010
My Device: Tour 9630
My Carrier: Verizon

Can't download apps I have paid for !

I had my BB Tour croak on me while on a business trip and had a replacement device sent to me.  I got re-setup on the BES and updated my software.  I did NOT do a device transfer / restore from a backup because it has been a long time since I had backed up.

 

I get logged into the BlackBerry App world and the HandMark Sudoku I purchased via the App Store isn't listed as something that I have purchased.  I went through HandMark support, but because I purchased it via BB App Store, they can't help me.

 

I paid for it via my PayPal account, and I have that account associated with my phone/App store, but the app doesn't show up.  How do I go about getting my app again?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't download apps I have paid for !

Hello MagnAxiom and welcome to the BlackBerry Support Community Forums.

 

Was your replacement BlackBerry the same model as the one you had previously?

 

When you created your BlackBerry ID, did your PayPal account migrate over? Did you receive any error message?

 

If you were to search for the application, does it show up in the search results?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Contributor
Posts: 3
Registered: ‎09-27-2010
My Device: curve 8520
My Carrier: t mobile

Re: Can't download apps I have paid for !

I too attempted to purchase a product using the app world. Unfortunatly I have been charged on my credit card 8 times and not received a conformation email or a licence key. How do I get my money back?
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Can't download apps I have paid for !

For BlackBerry App World support, click here

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



New Member
Posts: 1
Registered: ‎05-31-2013
My Device: blackberry 9360
My Carrier: mtn

Re: Can't download apps I have paid for !

Hi... I just purchased Photo Collage but wasn't given the licence key..

How do I get this?