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Downloaded applications

New Member
Posts: 1
Registered: ‎08-13-2013
My Device: Curve 9360
My Carrier: Bell

Curve 9360

Cannot access apps. Told to download new app world version the as I do it appears to be stuck in download mode. Nothing seems to happen. When I exit it says it was successful but in trying to access apps it continues to say need to download new version. Frustrating!,
Hall of Famer II
Posts: 55,017
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Curve 9360

Hi and Welcome to the Community!

I am confused...you cannot access apps? Or you cannot access BBWorld?


If the former, then please provide additional details as to exactly what you attempt, and exactly what happens..."cannot access" is rather sparse information from which to determine a diagnosis.


If the latter, then please try this sequence:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.


Occam's Razor nearly always applies when troubleshooting technology issues!

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