07-18-2013 05:23 AM
Hi- I have a 9603- i am currently locked out of my app world and have forgotten the answer to my password question. Everytime i try and reset- it asks me my question then locks me out for 15 minutes so I am stuck in a loop.
From looking in the forums, i think i need to delete my appworld ID and start a new one with a different email (?). I do not have the original email which has a link to delete the current ID. When i click into Appworld it shows my current username and asks me for a password.
How do i delete this ID and start over- assuming this is the only thing I can do.
07-18-2013 01:14 PM
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
07-18-2013 01:29 PM
07-18-2013 01:38 PM
unless I'm missing something none of them allow me to recover my pass word if I don't remember the recovery question.
Sorry, but you indeed are missing something...within KB26361 is a portion that allows you to generate a password reset email sent to the already-registered email address, without needing to use the recovery question (unless the BBID account has never been properly confirmed). The section of the KB you need is the section that includes the use of "CAPTCHA characters".
07-18-2013 02:07 PM
07-18-2013 02:15 PM
If you click through, from KB26361 to KB34137 ("For instructions on confirming the BlackBerry ID a
If you cannot do that (e.g., you deleted the email and do not have an archive to retrieve it from), then you fall out of the first half of my post 5 above, down to the second have (the choice you have to make).